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Legal guarantee

When you buy a Drainbee, we as the seller are liable under the law for any defect that existed at delivery. This legal guarantee lasts 2 years from delivery, or longer where your country's law gives you more, and costs you nothing extra. Below is the official notice of the European Commission, the same across the EU.

If something is wrong, please email us as soon as possible at [email protected] and include proof of purchase, such as the order confirmation or invoice.

Legal guarantee. Minimum two-year legal guarantee protection for goods sold in the European Union. Consumers can claim their rights under the legal guarantee of conformity, for example if goods: do not match the description; do not function as intended. Sellers are liable for any lack of conformity which existed when the goods were delivered, and which becomes apparent within the legal guarantee period. Sellers in such a situation are required to offer: free repair or free replacement; in some cases, a price reduction or full reimbursement. Some countries have a longer legal guarantee period. For second-hand goods, a shorter period may apply, but not less than one year. For more information on your rights in a specific country, scan the QR code below or ask the seller. europa.eu/youreurope/guarantees. What to do if you receive non-conforming goods: 1. Contact the seller as soon as possible to report the issue; 2. Provide proof of purchase, such as a receipt, invoice, or bank statement. GARAN: Sellers and producers may also offer commercial guarantees, which apply independently from the legal guarantee. For example, you may see this GARAN label representing a commercial guarantee of durability offered by the producer at no additional cost and covering the entire good.
Official EU notice on the legal guarantee More on the EU's Your Europe portal: europa.eu/youreurope/guarantees (opens in a new tab) Open as file (to zoom in) (opens in a new tab)

More information

The European Commission explains what applies in your country on its Your Europe portal:

europa.eu/youreurope/citizens/consumers/shopping/guarantees/index_en.htm (opens in a new tab)

Source: European Commission, Implementing Regulation (EU) 2025/1960.